faq
After your package is shipped (which can take a few days depending on the order flow + we do not ship packages on the weekend), you will typically receive it within 10 to 14 working days (Monday to Friday) at your home. Exceptionally, there may be delays on some orders due to COVID-19.
Your tracking link will be activated within 48 to 72 hours after your package is shipped, according to our carrier.
You will receive a tracking number by email once your package is shipped. You then simply enter this number in the field provided on our "Track my order" page.
Our products are shipped separately depending on your order. If, for example, your order contains items from two different warehouses, there will consequently be two deliveries. The rest of your order will most likely arrive shortly.
The promo code should be entered when you are about to make a purchase. When you pay, a "Promo Code" field will appear. You will then simply enter your code to benefit from it.
Our customer service is available 7 days a week by email: service@maginosa.com.
Alternatively, you can fill out the "Contact us" form so we can get back to you.
In the interest of speed, we no longer take phone calls. Indeed, we prefer to handle your requests by email as this allows us to respond more quickly while keeping a record of your request.
This allows us to avoid additional costs, so we can continue to offer you the lowest prices. All your requests will be handled by a member of our customer service team as quickly as possible.
Yes, we work with the Stripe platform which adheres to the highest standards of online payment security.
When making a purchase on a shop equipped with Stripe, the entire transaction takes place on their banking site in encrypted mode. Thus, your banking data is completely protected (SSL technology).
With the deployment of 3D Secure (recognizable by the logos “Verified By Visa” or “MasterCard Secure Code”), your bank will also ask you to authenticate with it during payment.
Absolutely, we accept payments via Visa, Mastercard, and PayPal. Our online shop is continuously monitored by our partners.